We focus on our areas of expertise and readily admit what may be new ground
We base our advice on analytics whenever possible
We constantly consider the "implementability" of our recommendations as may be limited by a client's capital constraints, technology or other capabilities, human capital, culture, regulatory environment, etc.
We always listen to our clients' end-customers; success with them "trickles up" to shareholders
We believe in spending time with our clients and their organizations
We always listen to all levels of our clients' organizations, with a particular emphasis on the front-line that is interacting with customers
We treat our clients' organizations as if we were long-term shareholders (or in the case of public policy, as if we were informed, concerned, and engaged citizens)
We believe in original thinking rather than recycling "best practices" under the convenient banner of not reinventing the wheel